FRO and Court Costs Orders
The Family Responsibility Office collects support. If you want FRO to be able to collect any court costs you are awarded, they must be clearly defined as support in your … Continue reading
Voluntary Arrears Payment Schedule (VAPS)
If you are a payor and you owe support arrears, you should contact the Family Responsibility Office to arrange a Voluntary Arrears Payment Schedule (VAPS). Through a VAPS, you and … Continue reading
How to Complain to the Ombudsman
The Ombudsman is an independent officer of the Legislature who investigates complaints from the public about Ontario government services. If you have tried to resolve your difficulties with the Family … Continue reading
FRO CANNOT Change Your Court Order
It is very important to understand that the Family Responsibility Office cannot change your court order. FRO is mandated to enforce your court order. While they have the ability to … Continue reading
Mail and Fax Standard
The Family Responsibility Office is a government program and as such is expected to follow the Ontario Public Service (OPS) Common Service Standards. “The OPS Common Service Standards (CSS) are … Continue reading
Telephone Standard
The Family Responsibility Office is a government program and as such is expected to follow the Ontario Public Service (OPS) Common Service Standards. “The OPS Common Service Standards (CSS) are … Continue reading
Clients are Income Sources
If a payor is in arrears, the Family Responsibility Office can send their employer a Support Deduction Notice to have their paycheck garnisheed for up to 50% of their take-home … Continue reading
Case Studies
Sharing your story with others helps build community, makes you feel less alone and lets other people in similar situations see that they are not the only ones struggling. It … Continue reading
Your Arrears
A poll about the amount of outstanding arrears currently owing in Family Responsibility Office cases belonging to FROstrating readers
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