Telephone Standard

The Family Responsibility Office is a government program and as such is expected to follow the Ontario Public Service (OPS) Common Service Standards.

“The OPS Common Service Standards (CSS) are levels of service that we strive to provide under normal circumstances when you contact the Ontario Government.

When you contact us by telephone:

Calls will be answered by the third ring during business hours (8:30 a.m.-5:00 p.m.) unless received through a call centre or directed to voice mail.

Calls received through a call centre will be answered within two minutes unless otherwise communicated.

Voice mail messages will be returned within one business day (24 hours).”

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